Twenty-one days
in a notebook
A self-employed driver invoices one company every month. Twenty-one working days written by hand: a date, a route, sometimes a second delivery. Month-end meant an afternoon of adding up, and one bad addition is money lost or an invoice that has to be reissued.
Why it was hard
Nobody writes down “Barcelona, 215 €, VAT 21%, withholding 1%”. They write “1 BCN” in a notebook. Making the invoice meant translating, every month, and the translation is where the mistakes live.
Two rates depending on the destination, extras charged separately, and destinations whose names lie: in August, one route with “BCN” in it was charged as an outside route, and another without it was charged as Barcelona. The system proposes the rate but never assumes it: anything it guessed is flagged for review, and the money is confirmed by a person.
What it does now
She sends a photo of the notebook
One photo at the end of the month, not a message every day.
It shows what it read, line by line
Including the lines it could not read. It saves nothing until she says yes.
The invoice comes out as a PDF
With its series number, its VAT and its withholding. In August it came out identical, to the cent, to the one issued by hand.
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